If the above doesn't resolve the problem, we'd love to help. If you don't update or cancel your order, we'll automatically retry processing the transaction once every 18 hours for up to 72 hours.Learn about Updating or Adding a Payment Method. If your credit card isn't working, you can try another payment method, such as PayPal.Some deals sell out rapidly, and we're unable to guarantee availability when you cancel and repurchase.Repurchase the deal, updating your payment info at checkout.Choose a cancellation reason and then select Cancel Order.(If you select Groupon Bucks as the refund type, you can use these Bucks immediately toward your new purchase.). Check the box next to I'd Like To Cancel My Purchase.If you don't see this option, please contact customer support. Select See Details next to the deal in My Groupons.The best way to do this is to cancel your purchase and buy the deal again with updated payment information. However, if your order has been marked "Processing" or "Pending" in My Groupons for more than two hours, or if the status changes to "Failed," you'll need to update your payment information.
When your purchase is complete, we'll send you a confirmation email.
Processing delays can occur due to high demand for a particular deal or due to increased site activity in general. When a recent order shows on your My Groupons page as "Processing" or "Pending," our system is still working on completing your purchase.
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